This Refund Policy applies to all purchases made on the Big Time Buy website operated by IT Brain Services.
1. Overview
We offer a 7-day refund policy from the date of delivery of your order.
Refunds will be credited back to the original payment method in 7 business days
2. Eligibility for Refund
To qualify for a refund:
The request must be raised within 7 calendar days from the date of delivery.
The product must be unused, in original condition, and in the original packaging with all accessories, manuals, and tags intact.
A valid proof of purchase (order ID, invoice, payment receipt) must be provided.
Certain products (like software, digital products, consumables, and items marked “non‑returnable” or “final sale”) may not be eligible for a refund.
3. Conditions under which Refund is Allowed
You may be eligible for a refund in the following situations:
Wrong item delivered (different model, specification, or product than ordered).
Defective or damaged product received on delivery.
Product not functioning as described, subject to verification and basic troubleshooting.
Missing accessories or parts, where replacement is not feasible.
We may request photos, videos, or technician reports to verify the issue before approving a refund.
4. Non-Refundable Situations
Refund will not be provided if:
The refund request is raised after 7 days from delivery.
The product shows signs of misuse, physical damage, burn marks, liquid damage, unauthorized repairs, or alterations.
The serial number/IMEI or any identification label has been tampered with or removed.
The product is returned without original box, accessories, or is not in resellable condition.
The issue is due to incorrect installation, incompatible usage environment, or not following the user manual.
5. Refund Process
Step 1: Contact us at +91 92056 14180 or via the contact form/email provided on the website with your order details and issue description.
Step 2: Our support team will review your request and may ask for additional information.
Step 3: If approved, you may be asked to ship the product back to our address or coordinate a pickup if available.
Step 4: After inspection of the returned item, we will confirm approval or rejection of the refund.
6. Mode and Timeline of Refund
Approved refunds will be processed to the original payment method (credit/debit card, UPI, wallet, bank transfer, etc.) wherever possible.
In some cases, we may offer a store credit or voucher as an alternative.
Refund processing time is usually 5–10 working days after approval, but actual credit to your account may vary depending on your bank or payment provider.
7. Shipping Charges in Refunds
Original shipping charges are generally non‑refundable unless the refund is due to an error from our side (wrong/defective product).
Return shipping costs may be borne by the customer unless otherwise communicated or if the issue is confirmed as our error.
8. Contact Details
IT Brain Services – Big Time Buy
Address: B5, Lane No. 1, Westend Marg, Saket, New Delhi – 110030
Phone: +91 92056 14180
By purchasing from Big Time Buy, you agree to this 7‑day refund policy.
