This Shipping Policy explains how orders placed on Big Time Buy (operated by IT Brain Services) are processed and delivered.
1. Delivery Timelines
Standard delivery time is typically 3 to 5 business days from the date of dispatch, depending on your location and courier service.
Public holidays, Sundays, lockdowns, or other unforeseen events may extend delivery times.
2. Order Processing
Orders are usually processed and dispatched within 1–2 business days after payment confirmation, subject to product availability and successful verification.
In case of delays in processing due to stock or operational issues, we will attempt to notify you through the contact details provided with your order.
3. Shipping Coverage
We primarily ship within India through trusted courier and logistics partners.
Some pin codes or remote locations may have limited or no service; in such cases, we may cancel the order or request an alternative address.
4. Shipping Charges
Shipping charges, if any, will be displayed at checkout before you complete the payment.
Promotional offers such as free shipping may apply from time to time and will be clearly indicated where applicable.
5. Tracking Your Order
Once your order is dispatched, we will share a tracking ID or link (via SMS/email/website account) that you can use to track delivery status.
Tracking information may take some time to update after dispatch.
6. Delivery Attempts
Our courier partners will generally attempt delivery at least once or more as per their policy.
If you are unavailable or the address is incorrect/incomplete, the shipment may be returned to us. Additional charges may apply for re‑shipping.
7. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with, please:
Refuse to accept the delivery, or
Accept it only after taking photos and making a remark to the delivery agent, and
Inform us immediately with supporting images so we can raise it with the courier.
8. International Shipping
Unless clearly specified on the product or checkout page, we do not offer international shipping.
9. Contact Details
IT Brain Services – Big Time Buy
Address: B5, Lane No. 1, Westend Marg, Saket, New Delhi – 110030
Phone: +91 92056 14180
By ordering from Big Time Buy, you agree to the above shipping terms including the 3 to 5 day delivery timeline under normal conditions.
